Privacy Statement

CB and Amateur Radio Repairs are committed to safeguarding your privacy.

Please read the following privacy statement to understand how your personal information will be treated when you send us a radio for repair.

What personal information does CB and Amateur Radio Repairs collect?

CB and Amateur Radio Repairs collect collects personal information from you
when you provide it to us directly which includes:

Information about yourself and your radio this includes:-

Your name and contact details.
Billing and returns information.
Your Amateur Radio Callsign if provided.

Your device sent for repair which includes: -

Make and model of device sent.
The work carried out to repair this device.
The incurred costs and final repair cost of the device sent for repair.

How does CB and Amateur Radio Repairs use my personal information?

Depending on how you interactions with us we will use your personal information for the following purposes:·

To manage and respond to any queries or complaints.
For security purposes, to protect myself and third parties.
To comply with our legal and regulatory obligations.

We rely on the following legal bases, under data protection law, to process your personal information:

Because the processing of personal information is necessary to form a contract with you, and to track the progress of your device through the repair process and to track its progress state, and to ensure I send the correct device back to the correct owner.

With whom does CB and Amateur Radio Repairs share my personal information?

We do not share any of your information with any other companies, for any reason unless required to do so by a Governmental Authority.
We may at our discretion use a picture of your radio and an anonymised description of the repair for purely advertising purposes on our website, and Facebook pages.
If you don’t wish me to post a picture of your radio on our website please request that we don’t use your repair and if we do use your repair by mistake you can request its removal in writing to our normal contact details as listed on our website.

Where does CB and Amateur Radio Repairs store and secure my personal information, and how long for?

I don’t keep any personal information in electronic form on any electronic equipment ether at the business address, or in the cloud; no access is given to this information via the Internet or any public/private network system.
Electronic communications are kept by the communication software for a short period and are then archived.
We keep your personal information for as long as we need it, and so this period will vary depending on your interactions with us. For example, where you have had a device repaired by me, I will keep a record of your repair for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a repair) for as long as is necessary to protect us from a legal claim. We will keep the records of all repairs until I feel that the radio is unlikely to be
return to me for a subsequent repair in the same way and for the same reasons Car servicing records are kept.
Where we no longer have a need to keep your information, we will delete it.

How can I update, correct or delete my personal information?

If you have a query regarding your personal information, please contact me using the details on our website homepage. Under UK data protection law, you have the right to access (including in a machine-readable format), correct, and request the erasure of your personal data, and CB and Amateur Radio Repairs will comply with any requests to exercise these rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.

Cookies

I am unaware that this website produces cookies or any purpose, and in any case we don’t use them.

Updates to CB and Amateur Radio Repairs Privacy Statement

We may change this privacy statement from time to time in order to reflect changes in the law.